Loopycard Return and Refund Policy

Key Information

  • 90-day window for returns
  • 14-day return processing time (after product is received)
  • Zero restocking fees
  • Custom items can be returned
  1. Overview of Returns and Refunds: At Loopycard, we are dedicated to providing high-quality products and outstanding customer service. If you’re not fully satisfied with your purchase, our straightforward return and refund process ensures your concerns are addressed. Please review this policy carefully to understand your rights and obligations.
  2. Return Period: We accept returns within 90 days of the purchase date. Unfortunately, we cannot process refunds or exchanges for purchases made beyond this timeframe.
  3. Return Eligibility: To qualify for a return, your item must be unused, undamaged, and in the original condition you received it. The product should also be in its original packaging.
  4. How to Initiate a Return: Contact our customer support team at hello@loopycard.com with your order number and reason for the return. Our team will provide a return authorization and detailed instructions to guide you through the process.
  5. Return Shipping: Customers are responsible for the cost of shipping returned items to us. We recommend using a trackable shipping service and purchasing shipping insurance to ensure your return reaches us safely.
  6. Inspection and Refund Processing: Once we receive your returned item, it will be inspected to confirm it meets the return criteria. Approved returns will be refunded to your original payment method within 5 business days, depending on your payment provider’s policies.
  7. Exchanges: We do not offer direct exchanges. To exchange an item, initiate a return as described above and place a new order for the desired product.
  8. Damaged or Defective Items: If you receive an item that is damaged or defective, please contact us within 7 days of receipt. We will arrange for a replacement or refund based on your preference and product availability.
  9. Refund Delays: If you haven’t received your refund within the expected time, first check with your bank or credit card provider. If the issue persists, contact us at hello@loopycard.com for assistance.
  10. Contact Information: For any questions or concerns about our return and refund policy, please email us at hello@loopycard.com. Our team is here to help.

Thank you for choosing Loopycard. We appreciate your trust in our products and services and are committed to ensuring your satisfaction.